IceWeave Digital Coupon Policy

1. Eligibility

Digital coupons are available to customers who successfully register through the official IceWeave Café digital coupon system. Each customer may receive only the coupon specified by the applicable campaign.

2. Coupon Issuance

Each coupon receives a unique identification code (for example: ICE26001). Coupon codes are automatically generated by the system and linked to the customer's registered account. Customers must not attempt to modify, reproduce, sell, or duplicate coupon codes.

3. Validity

Each coupon has a defined validity period. The coupon can only be redeemed between its activation date and expiry date. Once the expiry date has passed, the coupon automatically becomes invalid.

4. Redemption

To redeem a coupon:

1. Customer presents the digital coupon code or QR code on their screen.
2. Staff verifies the coupon code or QR code.
3. Staff confirms the coupon details.
4. Staff redeems the coupon through the system.
5. The coupon status changes to USED.

Once marked as USED, the coupon cannot be redeemed again.

5. One-Time Use

Unless specifically stated otherwise, every promotional welcome coupon is valid for one redemption only. Duplicate redemption attempts will be rejected.

6. Minimum Purchase

If a minimum purchase requirement is specified, the customer must meet that requirement before the coupon can be applied. Example: ₹250 OFF on a minimum purchase of ₹999. The minimum purchase requirement may vary by campaign.

7. Combining Offers

Coupons generally cannot be combined with other coupons, promotional discounts, special offers, membership discounts, or other promotional campaigns unless the specific campaign explicitly allows combination.

8. Cash & Transfer Policy

Coupons cannot be exchanged for cash, converted into cash, or partially redeemed for cash. They cannot be sold or transferred unless explicitly permitted by IceWeave Café.

9. Lost or Misused Coupons

Customers are responsible for protecting access to their account and digital coupon. If a coupon is shared publicly or accessed by another person, IceWeave Café may refuse redemption where misuse is suspected.

10. Fraud & Abuse

IceWeave Café may cancel a coupon if it detects duplicate coupon usage, altered coupon information, fake coupon codes, unauthorized reproduction, account manipulation, system exploitation, or fraudulent activity. Fraudulent or suspicious coupons may be permanently disabled.

11. Coupon Cancellation

IceWeave Café may cancel or deactivate a coupon when the coupon has been misused, fraud is suspected, the campaign has been discontinued, a technical or system error resulted in incorrect coupon issuance, or the coupon violates campaign rules.

12. Verification

IceWeave Café staff may verify the coupon code, QR code, customer name, registered mobile number, coupon status, and expiry date. A coupon is considered valid only after successful system verification.

13. Technical Issues

If the digital coupon system is temporarily unavailable, staff may verify the coupon using an alternative method determined by IceWeave Café management. A screenshot or copied coupon code alone does not guarantee acceptance without live system verification.

14. Privacy

Customer information collected during registration may include name, mobile number, email address, registration date, coupon information, and redemption logs. This information is used solely for coupon management, verification, customer support, campaign administration, and redemption tracking. Customer information is never sold or shared with external third parties.

15. Policy Changes

IceWeave Café may update its coupon terms, policies, validity periods, or campaign rules when necessary. The latest version published through the official digital coupon system will apply.

16. Final Decision

IceWeave Café management reserves the right to make the final decision regarding coupon eligibility, validity, redemption, cancellation, and suspected misuse.